FAQ
Answers to the most common questions about the Oasis and ordering from Vision Pipes. Can’t find what you’re looking for? Email us at sales@visionpipes.com — we’re here to help. For warranty and return information, see Warranty & Returns and our Refund & Return Policy.
General
What is the Oasis?
The Oasis is an aluminum herb pipe with a waterless cooling chamber. Air travels a serpentine path lined with more than 3,300 dimples, so each draw is cooler and smoother. It has no screens, pulls apart to clean, takes swappable color inserts, and is backed by a limited lifetime warranty.
OASIS products are intended for use with legal dry herbs and botanicals only. Not for use with illegal substances. Sold to adults 21 and older.
Why is the Oasis so expensive?
Good question! The Oasis is carefully CNC machined from aircraft-grade aluminum, and each one takes hours of machining to complete. With over 3,300 dimples cooling each draw, that’s a lot of machine time to get it right. We are also meticulous about quality control and back the product with a limited lifetime warranty. Think about it this way: if you use your Oasis for the next ten years (it’s built from solid aluminum), that works out to about 3 cents a day. No more dropping a glass pipe and watching it break. We built the Oasis to be the last pipe you buy, and we think it’s worth every penny.
What is the Oasis made of?
The Oasis body is precision CNC machined from aircraft-grade aluminum and hard anodized. The slide cover is stainless steel. To clean it, just pull it apart, wipe it down with rubbing alcohol, and put it back together.
How do I register my Oasis?
To register your Oasis, simply visit the Product Registration page.
Choose your product and enter the serial number into the appropriate field to register
Ordering
How do I place an order?
Online card checkout is temporarily paused while we set up a new payment account. You can still order: call us at (269) 399-6928 or email sales@visionpipes.com, Monday–Friday, 9am–5pm ET. We’ll confirm your order total, including shipping and tax, before your order is processed.
What is your return policy?
Products bought directly from us can be returned within 14 days for a refund. See our Refund & Return Policy for the details.
Shipping
What are my shipping options?
Orders ship within 1 business day via FedEx or USPS. Rates, delivery times, and destinations are listed in our Shipping Policy.
How is my order shipped?
Every order is packed securely and shipped with tracking via FedEx or USPS. We’ll email you a tracking number as soon as your order ships. Because our products are sold only to adults 21 and older, the carrier may require an adult signature at delivery. For details, see our Shipping Policy.
Still have a question? Reach us at sales@visionpipes.com or call (269) 399-6928, Monday–Friday, 9am–5pm ET.
